Friday, July 27, 2012

Bonal Technologies achieves excellent customer satisfaction rating

Bonal International, Inc. has announced the results of a recent blind Customer Satisfaction survey performed by an independent consulting firm on its three product lines – Meta-Lax, Pulse Puddle Arc Welding and Black Magic from customers acquiring equipment over a 16-month period.

The overall satisfaction rating in the three areas surveyed reached excellent satisfaction rating percentages. The overall rating for the equipment was 98% and sales and service was 98%. The satisfaction rating reached an outstanding level of 93% for overall results of using Meta-Lax technology.

One customer commented on their overall results, “We are seeing higher quality repairs with a faster, cheaper process that allows us to avoid moving large parts to the furnace.” Another customer summed up their experience this way, “I think they do an excellent job and cannot think of any way that our experience could have been better.”

Companies involved in the survey represented a wide range of demographics, from small machine shops to large organizations, from 10 different countries and a variety of different industries including fabricating, machining, aerospace, mining, mold making, gunsmithing, high performance racing and specialty metals producing.

Commenting on these outstanding results A. George Hebel, III, chairman of Bonal Technologies said, “We are extremely pleased with these results and we will strive to do even better by providing unprecedented quality in all we do.”

Bonal’s patented technology and its three product lines: Meta-Lax® Stress Relief, Pulse Puddle Arc Welding® (PPAW®) and Black Magic® for distortion control, are sold in the US and in more than 49 countries.


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